Upgrading from Sage 300 CRE 17 to 18, plus upgrading MyAssistant

Any information and documents regarding upgrade from Sage 300 CRE 17 to 18, plus upgrade MyAssistant. We have had issues with past installation of Sage CRE/MA version 16.1 to 17.1 and would like to hear from other users. We use a Terminal Server (RDS connection) with about 15 user logged at any given time and the OS is MS Windows Server 2008 R2. We have a application server with an OS of MS Windows Server 2016 and both servers are on VMWare a setup. Please any input would helpful to avoid the pain of a Sage CRE/MA upgrade.