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JerSatt

Invoices Remain Open as $0.00 Invoices After ACH Payment

SOLVED
Posted By

I pay our Home Depot invoices online a couple times a month in order to receive an early-payment discount. The invoices have been entered in Sage300 Accounts Payable, and I'll record the payment through "Record Manual/Print Quick Checks" and selecting ACH as the payment type. For some reason after recording the payment, the invoices remain open in AP as $0.00 invoices. I have to print a voided check on my next check run in order to clear them. Any tips on why this may be happening?

  • +1
    verified answer

    Hi JERSATT,

    This is usually an indiction that there are unpaid distributions on the invoice, possibly from Change Invoices where the original amount of the invoice is re-allocated using new +/- distributions.

    When new distributions are added, even if they cancel each other out, they need to be paid to with a 0 payment to change the invoice status to Fully Paid.

    Thanks!

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