I had the same issue last week as well.  Once I restarted my own workstation, the error no longer occurred.

Hi KNelson , 

Thanks for reaching out. Please see this article with a direct download link and also note that if your computers are connected to the internet, you should refer to the knowledgebase article titled "How do I download and update taxes in the Payroll application?" for alternative instructions.

I hope this helps resolve your issue. If you need further assistance, don't hesitate to reach out.

Warm Regards,
Erzsi

Thank you for your reply, but I'm not having any trouble downloading and updating payroll taxes.  I'm having trouble updating Aatrix.  I'm still getting the same error message.

Hi KNelson , 

Apologies thought I had linked this article with a manual download for Aatrix.

To troubleshoot this issue, here are a few steps you can take:

1. Start by rebooting your workstation, which can sometimes resolve the issue by refreshing the system's state.

2. If the error continues after a reboot, you'll need to check the user permissions for the Aatrix files. You might need to work with your IT Administrator to ensure you have the necessary permissions to update these files. Your IT Administrator may also log in to the workstation to apply the update directly.

3. If adjusting permissions is not resolving the issue, you can perform a manual update as a workaround. The manual update can be downloaded and run to apply the necessary changes.

For detailed instructions on how to verify and adjust user permissions for Aatrix files, please refer to the Sage knowledge base article linked above.

Should you require further assistance, please don't hesitate to reach out to Chat with support.

Warm Regards, 
Erzsi