Converting from 9.7 to 9.8

SOLVED

We did our upgrade from 9.7 to 9.8 last night. We bailed out and ended up restoring 9.7 - thank goodness for virtual snapshots.

The server upgrade went fine. We then took one of our companies and told it to upgrade the data files. 2 hours later it was still running - and it's not even our largest company. We noticed that 4k files were taking many minutes to process. Has anyone else experienced this? We have decent hardware, and are running on Server 2008.

We did find 3 things along the way:

1) the automatic backup started partway through the process so we killed it - that improved speed a bit

2) we did have antivirus (trend micro) running for a while then killed it

3) after we aborted we noticed in task manager that "trustedinstaller.exe" was still running.  My IT person wondered if that was left over from the install and might have affected this.  We did restart after the server install, and it did give us the message saying it was finished installing

Any help greatly appreciated!

Gregg

Parents Reply
  • 0 in reply to greggking

    Gregg,

    It would be helpful if you provided more details on this report.  Is this a standard report that is included with the software install, or is this a custom report? What is the name of the report if it is a standard report?  It's impossible to provide any help without additional detailed information.  Have you opened the report in Crystal to see if there are any warnings when you open it?

    Art

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  • 0 in reply to Art Minds

    As posted above here is the message I get when I try to run the report, and when I open it or try to save it in RD:  

    One or more LOOKUP functions in formula Cheque_No need to be updated for this report to work.  To correct, open the formula in the Report Designer and resave the formula to the report design.

    The report is:  AP Invoices Vendor cw Job pgbrk(k).rpt  I don't know if that's a standard report or not.

    Since the message said to use RD that's what I did.  I just tried to open it using CR and it would not open it.

    If I delete that formula from the report it runs fine.  I deleted the formula and recreated it new and I get the same message once its back in the report.

    Thanks all!

     

  • 0 in reply to greggking

    Gregg,

    I sent my email address to you in the body of a "friend request" asking you to send me the Design Info printout. I might be able to help you locate the source of the error with details of the report design.

    Art Minds

    (Formerly a Timberline Certified Consultant)

    Pasadena, California

  • 0 in reply to Art Minds
    verified answer

    After Art looked at my design info he spotted the problem.  He needed more information to confirm. In the meantime we realized that a) we could delete that one formula and the report would run fine - the cheque number was not critical to the report, and b) if we simply accept the warning, the report runs fine.  So we have decided to live with it.

    Thanks to all, especially Art, for the help.