We use Sage's Remote Time module to enter payroll time from our job sites. We have (2) licenses for this module. Occasionally we find that a Remote Time license get's hung-up and doesn't release for others to use, as our job site's are accessing this module through Remote Desktop Services. I have two specific questions:
1) Is there a way to tell what windows user the system (Sage Remote Time) shows as having the current licenses in use? (I've looked at the log viewer and don't see a good way to tell specifically what licenses are shown as in use. I've also looked on our server where the software resides and gone through Share & Storage Management / Manage Open Files to specifically look for LCK (locked files per module). Sage Remote Time files don't seem to show up within this view, however other modules licenses will show up).
2) Our "fix" in the past has only been to restart the server where the software is installed and this has worked. I'm wondering if instead of restarting the whole server and disturbing all the users, if there is a specific service listed on the server that could be shut-down and restarted to reset the licening without restarting the whole server.
I appreciate any help anyone can provide. This problem has been the only draw back to using the Sage Remote Time module.
