We are very sorry for your frustration.  We hope this reply helps clarify the issues you’ve faced.  We will also contact you individually to make sure we’ve answered all of your concerns. 

When Sage HRMS is installed on a network pursuant to our documentation, administrative privileges are only necessary for installing or upgrading the software.  Once the installation or upgrade is complete, non-administrative privileges can be used to run the software (e.g., from a user’s workstation).  Based on our investigation, we believe the issue you have encountered is due to your configuration of Sage HRMS, your network, or both, as the software does not require a user to have administrative privileges to run the already-installed or upgraded software.  We will contact you individually in an effort to help identify any issues with your configuration. 

We are very sorry for your frustration.  We hope this reply helps clarify the issues you’ve faced.  We will also contact you individually to make sure we’ve answered all of your concerns. 

When Sage HRMS is installed on a network pursuant to our documentation, administrative privileges are only necessary for installing or upgrading the software.  Once the installation or upgrade is complete, non-administrative privileges can be used to run the software (e.g., from a user’s workstation).  Based on our investigation, we believe the issue you have encountered is due to your configuration of Sage HRMS, your network, or both, as the software does not require a user to have administrative privileges to run the already-installed or upgraded software.  We will contact you individually in an effort to help identify any issues with your configuration. 

I appreciate your feedback on this, but why would I have called support and support state this is a known issue, then direct me to a knowledge base article: 

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=71728&sliceId=1&isLoadPublishedVer=&docType=kc&docTypeID=DT_Article&stateId=22442&cmd=displayKC&dialogID=838182&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&openedFromSearchResults=true

This article is the exact error I am receiving, I am not trying to say you are wrong but I cannot help it when I have been through the ringer. My company pays extra for the support and I feel like I am not getting what I need. To be honest I am getting extremely frustrated by this. Finally, how come I have to go through all this to get a situation resolved? I already called in to support, why is it that the rep I talked to (or his manager, or a product specialist) all never said what you stated here. Please don't take these comments personally, I am just tired of taking a shortcut that ends up being 200 miles longer than the original route.

Basically, for what my company pays for, this should be resolved by now. I should have been continuously escalated until it has been resolved, and yet I set here with it unresolved.