• Business Hours Help

    Hello! I have tried contacting Sage HRMS over the past several days, but unfortunately I am physically located on the other side of the world so the time difference makes it near impossible. I need to call in to inquire about pricing/getting set up…
  • Alabama State Withholding deductions stopped

    We have 10 employees who have AL SWT. There were deductions taken the 1st quarter of the year. On the first pay date of Q2, Apr 5, 3 employees did not have any AL State withholding deductions. On the 2nd pay date of Q2, Apr 19, another employee did…
  • HRMS client on-line Help function not working

    We have a number of different customers and lab environments running Sage HRMS , ESS, and/or HRMS Web, Quarter 2 2023 update. In all of those environments , if the system default browser is set to Edge or Chrome, then when a user clicks on Help inside…
  • Sage HRMS Crashing

    We have one user that is having her Sage HRMS client crash after trying to run a Earnings and Hours Report. Other users in the organization are able to run that report without this issue. We have tried on another computer and we see the same crash. …
  • Error on SAGE HRMS

    any idea why i have these error on Sgae HRMS and how can i resolve it. i am not very fmiliar with software and it is reported to my by some of my clients
  • The "Creating Local Data Caches" process is broken. Can we get it removed?

    Is this where we give suggestions for product changes? The "Creating Local Data Caches" process started pulling in the records from syaudit after the Q4 update and now runs twice. It builds, finishes and then rebuilds. For one company that has 2000…
  • Sage ESS - Logon Maintenance Super Slow for Everyone?

    We just recently upgraded/activated ESS premium and now logon maintenance is VERY slow to open, for others?
  • General Ledger / Employee Department Assignment

    We had two employees switch departments this week. Open payroll was completed. We then had to go into the employee's pay tab to change the GL accounts that open payroll did not change (for example vacation and sick accruals remained in the employee's…
  • Error when trying to access Custom Details tab in HRMS

    When we try and access the custom details tab in the employee set up, we get a runtime error and are completely booted out of HRMS. The error says DISPLAYWINDOWS line 437. Command contains unrecognized phrase / keyword. Error 36. USE IN prpaycus. …
  • New Hire - Payroll Tab

    My colleague and I just entered two new employees (separately) and both are having this issue. We both went through the new hire process with no issues. After finishing the process, we clicked on the payroll tab only to get a pop-up message that said…
  • User grayed out boxes in Sage HRMS

    I have a user that when logging into Sage HRMS, on occasions has screens with missing or grayed out boxes. The image to the left is one of those screens, but is not limited to that screen. I am wondering if anyone else has experienced this, and what they…
  • No longer able to add employee photos. (Version 10.7037)

    After upgrading to Sage HRMS (Version 10.7037) we are no longer able to add employee photos. We do have a current support plan, and I'm trying to create a new ticket but it's not allowing me to select a plan. (I think it's because the current plan expires…
  • Sage HRMS (Version 10.7037) requiring local admin rights

    I can't be the only one who sees the applications need to run with local administrator credentials, a complete security flaw. We open the doors, for attackers to get personal employee information, and we make it super easy for our employees to help those…
  • HRMS Software

    Is there anyone in the Waycross, GA area using HRMS???
  • SAGE HRMS 2017 Large Client Speed and Functionality

    Good Afternoon, Our company currently runs Sage HRMS 2017 and we have all of the most current system requirements. We continue to have system latency and report crashing issues along with other functionality issues. We would like to talk to someone…
  • HRMS 2017 Employee Attachments

    Is anyone using Employee Attachments in HRMS 2017? I am curious about how adding attachments affects system performance i.e. does it bog the system down? When an attachment is added, is it embedded with a link to an external source, or does the file…