Sage HRMS Crashing

Question

We have one user that is having her Sage HRMS client crash after trying to run a Earnings and Hours Report. Other users in the organization are able to run that report without this issue. We have tried on another computer and we see the same crash. 
 This is the event that shows up in Event Viewer. 
 Faulting application name: Abra32.exe, version: 10.70.63.0, time stamp: 0x47139f24 Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2 Exception code: 0xc0000409 Fault offset: 0x0009eddb Faulting process id: 0x42e0 Faulting application start time: 0x01d9a8fc8182b6f8 Faulting application path: C:\Program Files (x86)\Sage\Sage HRMS Client\Abra32.exe Faulting module path: C:\Windows\System32\ucrtbase.dll Report Id: 2fe30c70-c653-4ebe-bd7c-3d818b22687d Faulting package full name: Faulting package-relative application ID:

Beth W · Answer

Will, 
 Please perform the following on the affected Sage HRMS Client User machine: 
 
 Access Programs and Features 
 Verify if Crystal Runtime shows as installed to the machine 
 
 Crystal Runtime .NET shows as Installed 
 
 Manually Uninstall the Crystal Runtime .NET 
 Manually Install the Crystal Runtime .NET 
 
 Crystal Runtime DOES not show as installed to the affected machine: 
 
 Manually install the Crystal Runtime 
 
 (Default Sage HRMS Application Server Windows location to Crystal .NET Runtime: C:\programdata\sage\sagehrmsserver\client\payroll Install the CRruntime.net msi) 
 Any further questions, it is recommended to reach out to the Sage HRMS Customer Support for further assistance.

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