So we have had Timeslips 2018 for a few months, and have recently noticed that some of the client rate tables have turned up blank. At first we thought that staff responsible for setting up clients in TS were forgetting to insert the rates when creating the client file, but as time moved on we noticed that there were just too many times that this was happening so we looked into it further and found that when a client's rate table came up blank that a quick search of prior time slip entries showed that the rate tables were initially set up, so it's clear that TS is randomly deleting rate tables. This is very disheartening because if the TS program is losing or deleting data from its SQL database, then how far reaching is it, where does it stop? Is it also deleting time slips from client files??? We could be losing thousands of dollars and never know it. Boardland database versions never had this problem.... Of course our support contract is no longer in place so no immediate help, too bad we didn't recognize this sooner. I reported the problem to Timeslips. Hopefully they will get on it and not ignore the problem because I don't have a support agreement with them. If anyone has a suggestion, or have also noticed this too, please respond.
BTW, I have found another user who has this problem too, but in 2017 TS (see post here https://sagecity.na.sage.com/support_communities/sage_timeslips/f/sage-timeslips-forum/106675/slow-database-rates-randomly-calculating-at-zero/295677#295677
