Issue a Refund transaction on the first customer to take the $5.00 (with a description of why you are moving it), then enter a $5.00 payment on the second company to show that company receiving the $5.00.  Much better audit trail.

Nancy Duhon, Esq.

Duhon Technology Solutions, LLC

Master Certified Consultant for Sage Timeslips

Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

404-325-9779

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My boss says that we should not enter a refund as the money has already been used.  He just wants to show them at a zero balance.  How would I do that?

You don't have to keep the default refund language, you can replace it with something like "Transfer of credit balance to Client 2."  But the Refund transaction type is the one you want to use.

Think of it as you refunded your client and they took the $5 and put it on Client2.

When I went to enter the refund a box came up that says: " A refund must be assigned a payment with some unassigned funds."  What do I do here?

Now I am confused, you said that Client A had a credit.