Hi All,
I have one large corporate client that I bill constantly--- throughout the month almost daily - a few hundred a month. I've noticed that periodically, for no reason - ALL of my invoices for this client will disappear from the undoable screen. Many are unpaid and have not had a new bill run - I should always have at least 100 bills in there at at a time that are 'undoable'. I cross referenced with Timeslip's list of reasons why a bill would become undoable -- I am not doing any of those things. This happens every few weeks.
Today, I ran and finalized bills and 5 minutes later - none of them were undoable, and in fact, all of the other bills for this client (again, hundreds) were gone from the undoable screen. I have billed several hundred thousand of dollars within the last few weeks -- none of which would meet the criteria for a bill becoming undoable.
Everything is still correct in AR and the reprint screen. I KNOW that I can back my database up, or do a work around to regenerate a bill should I need to undo it. But I want to understand why this is happening, in case it is something I am doing to cause it. As I said, this is happening often, and there are several other users of my system that are inconvenienced by a backup.
Has anyone run into something like this? I'm completely stumped and thinking it must be a database issue. I appreciate any feedback I can get. Thanks!
