TimeSlips 2010 license discrepancy

Question

We have a client using TimeSlips 2010. It reports 6 user licenses, but they are entitled to 16. If we were able to obtain the original installation key, how would we go about updating the license count to 16? Would it require re-installing TimeSlips? 
 Thanks! 
 Andy

Nancy Duhon · Answer

Not really. It should have said, something like " these are add on licenses, you cannot use them to initially install, only to add." I am paraphrasing. 
 SUPPOSEDLY, Sage will give you a copy of your original install codes that you are entitled to. But I've had lots of folks say that when they called in Sage would not talk to them. Sooooooo..... 
 If you would like to email me the documentation you have re: licenses, I'd be happy to take a look and see if I can help. Especially any sort of confirmation from Sage that they have 16. 
 Please do not post your serial number or anything specific to your licensing here in on the bulletin board. 
 Nancy Duhon, Esq. Duhon Technology Solutions, LLC Master Certified Consultant for Sage Timeslips LawPay Partnered Consultant Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions. 404-325-9779 duhon@duhon.biz

Nancy Duhon · Answer

If you still have access to the old server, just copy the Timeslip.CFG file from the old server and replace the one on the new server. That should be all you need. I don't see any reason to completely reinstall anything. 
 Then, launch, confirm 16, and generate a reinstall code for next time. ;-) 
 Nancy Duhon, Esq. Duhon Technology Solutions, LLC Master Certified Consultant for Sage Timeslips LawPay Partnered Consultant Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions. 404-325-9779 duhon@duhon.biz

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TimeSlips 2010 license discrepancy

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