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Katmit

Is the entire company of Sage TS down???

SOLVED
Posted By

I am very serious when I post this message.  Pegg the online chat "cannot connect" and that's been hours, I cannot login to send a message via Sage.com/resources.  I cannot change my password and I can't log in as a guest.  I'm getting error message after error message and I can't even add a new client at this point!  I finally left a voicemail w/the TS sales team to have someone in technical support call me.  Any other suggestions on how to get to technical support?

------------------------------------------------------------

Sage Timeslips has encountered an error


Address violation error. This error is sometimes serious and the program may need to be exited. Often it indicates that some data is corrupt in memory. If the program was reading from a file, data in that file may be damaged.


Area: System Error

Error Code: 2

Class: tSystemExceptionC (EAccessViolation)


Version: 30.0.3.71

Date: 5/24/2023

Time: 2:59:55 PM


Access violation at address 00C7097F in module 'Timeslip.exe'. Read of address 00000023

------------------------------------------------------------

Parents
  • +1
    verified answer

    To recap this solution @KATMIT, we were able to resolve your issues using the KB article posted and to clear the cookies for the chat page being used by the browser.

    Looking at your past history there were a number of prior issues with your preferences file as well, and while some may have been from your prior environment, it may actually be more related to other environmental factors like anti-virus or an application that is modifying your temporary file space environment and our PREFS.XML file.

    We are happy to assist and as you see there are many ways to get to support and get a response when needed.

    Thank you for being a loyal Sage Timeslips customer and we look forward to working with you in the future!

Reply
  • +1
    verified answer

    To recap this solution @KATMIT, we were able to resolve your issues using the KB article posted and to clear the cookies for the chat page being used by the browser.

    Looking at your past history there were a number of prior issues with your preferences file as well, and while some may have been from your prior environment, it may actually be more related to other environmental factors like anti-virus or an application that is modifying your temporary file space environment and our PREFS.XML file.

    We are happy to assist and as you see there are many ways to get to support and get a response when needed.

    Thank you for being a loyal Sage Timeslips customer and we look forward to working with you in the future!

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