Have you done the initial sync from within Timeslips?  If so, login to eCenter with your Administrator credentials. Next from the leftmost menus, choose Add User Logins. 

Sage will send them an email inviting them to login with credentials you initially setup. However, it also pretty much immediately has them change the password. So don't stress too much about the initial password, because it is only going to be used once. The user will be prompted to change it after they successfully login. 

(I know, I know, but that is how it works.)

Also, make sure the users are on the lookout for it and that it does not go to their spam folder.

I would also review the Timekeeper Settings for each user and make sure that they are what you want for the users, before you let them in.

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]

The Knowledgebase article explains the process - How to add an eCenter user

Questions and support for eCenter should be addressed by email to [email protected]