The good news is that there is no need to be alarmed.  That is a known issue that can easily be remedied, but it does require going underneath the hood on your database.  You can contact Sage Technical Support directly if you have a plan, or any Certified Consultant should be able to do the job for you.

Hope this helps.  

Nancy Duhon, Esq.

Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney

Duhon Technology Solutions, LLC

a member of Certified Resources Network, LLC

[email protected]

404-325-9779

Providing personalized local and remote online support for Amicus Attorney andTimeslips users for over 21 years. Available for private consultations, including older/unsupported versions.

Hi Nancy,

Thanks for your response ...

Unfortunately we don't have an active support contract as it was only for the first 30-days after the purchase of TimeSlips 2015 upgrade and we are out of that ...

Are there any step by step instructions that I can follow to fix that issue specially that I need to work on that over the weekend while no one is logged in TimeSlips ???

Please let me know ... Thanks, Reda

Sorry, no.  You need a special tool to go under the hood.

I can help you with it Sunday if you need to do it over the weekend, but I have a commitment already scheduled for Saturday.

Hope this helps.  

Nancy Duhon, Esq.

Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney

Duhon Technology Solutions, LLC

a member of Certified Resources Network, LLC

[email protected]

404-325-9779

Providing personalized local and remote online support for Amicus Attorney andTimeslips users for over 21 years. Available for private consultations, including older/unsupported versions.