I had to make a fake invoice to clear credits that I couldn't delete - now AR shows a different amount than the "previous balance" on bill. What did I do wrong or is it a glitch?

I had to make a fake invoice to clear credits that I couldn't delete - now AR shows a different amount than the "previous balance" on bill. What did I do wrong or is it a glitch? I have been trying to fix wrongly applied payments and when I made some credits to clear out amounts that were miscommunicated in our office, they wouldn't delete afterward. I then had 1644.88 in unapplied amounts so I made an invoice showing exactly that amount to clear it out. I then went to print a different bill for the same client and the previous balance comes up as if that amount was never cleared BUT when I print my aged AR report, it shows up just as it should. Is there a glitch of some sort or am I doing something wrong??

  • 0
    There could be a system glitch - hard to say without looking. One thing you can try. Make a backup. Then go to database verification. You want to rebuild the AR balance for just the one client. Do NOT rebuild all.
    After you finish, check the balances. If it is fixed, move forward. If not, then restore the backup. You may then want to work with a certified consultant or tech support.
  • 0 in reply to Caren2
    I have had a lot of time go toward that client since this issue began and I began to try and correct it. would I lose all my slip info and a/r record if I backed up? I really don't feel comfortable going that route. I just want the invoice to show that the amount due is what the AR balances show. my reports are what I want them to say... the bill is not.
  • 0 in reply to TheCPAAssistant
    A backup will not lose any information. The reason you do the backup before you try the verification is that you have a way to recover if it makes things worse. As a consultant I can help with this if you are not comfortable with the process on your own.