• How handle an initial payment with a flat fee billing arrangement

    My company typically requires an initial payment for flat fee billing arrangements. This is essentially a "deposit for services". I have been creating a flat fee for this initial invoice and then a second flat fee for the final invoice. Is it possible…
  • Bills with Outstanding Balances

    We just noticed that since July 2020, a few of the clients that have outstanding balances with us are not receiving their statements. The system isn't even generating the bills with the rest of the billing. I have viewed the client setups and see no reason…
  • quickly apply unapplied payments

    Last year Roger did a Webinar that discussed new features and 1 was a quick way to locate and apply unapplied payments. Can't find the info in the webinar recording and the few tech people ive mentioned this to, are not familar. Anyone here know the answer…
  • Invoice listing report

    On January 3rd, we created 51 invoices. When I create an Invoice listing report, it only shows 27 invoices????? Why are 23 invoices not showing?
  • Should DNB/hold time be periodically relieved?

    I am curious whether it is beneficial to finalize internal bills for time that is DNB (or on hold). DNB/hold time is currently hanging out in WIP, some of it being years old. I feel this makes the system run more slowly. I want to be able to see the time…
  • No Charge Slips - Use or Not?

    I am using Version 2007. If I included a slip as a No Charge how does that affect my billing reports? Is the time included in billable hours? I want to show the work done but not have included in billable hours as it is really not billable if it is no…
  • Outstanding balances not showing up on invoices

    The problem has been described to me as.... The billing clerk is entering work performed by the lawyer in the client's accounts. You can see the information in the system under the client's account. When client's invoices are generated the outstanding…