The build for Crystal Reports Designer 2020 is now available for X3. It is provided by Sage directly and does not need to be downloaded from the SAP Support website.
To access this download, log into https://support1.na.sage.com/selfservice/microsites/microsite.do and in the Search field type Download Crystal Reports Designer 2020 for Sage X3. Click Search.
For a complete list of available Sage X3 full-product downloads and patch updates, see the Sage X3 Download Portal. To access the Sage X3 Download Portal, go to https://us-kb.sage.com/portal/ss/?tabid=3&searchaliases=custom_us_xthree, and click the big green "Download Sage X3" button.
REMINDER: If you use third-party products that integrate with Sage X3 or ISVs, check with the vendor of your third-party product to ensure their product is fully compatible with this release. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible.
It is highly recommended that you work with a certified partner to install this product.