Error while closing the period

Posted By Olga Smirnov over 6 years ago

We are using Sage ERP X3 V6.

We are working on closing Year End 2016. I was successfully closing periods 1-1-16 through 10-31-16 but November had a surprise for me.

We have our software configured to receive and post various API calls for purchase orders and sales invoices. Every now and then something weird will happen and the API call will come through incomplete. I believe this is what happened to the sales invoice sydsp-00335633 in our system. The invoice shows an inventory item with a cost of $22 but the gross price is set to $0. So the invoice total is $0. Yet there is an accounting document that shows $22 in accounts receivable. How is that possible? And how can I correct that?

Please help!! any suggestions are highly appreciated. thank you

0 Olga Smirnov over 6 years ago
Not sure which solution helped, but i first created the Credit Memo to "undo" this invoice overriding the numbers to be the opposite of what the invoice shows. Posted this Credit Memo, made the Journal Final. Then i matched the invoice and the credit through the Matching tool.

Then our business partner suggested Resaving the original entry

Open Financials, Journals, Journal entry.

Select the Entry listed in the error.

Double click on the first line and press the Tab key thru the entry.

Click Save.

either one of the two steps or a combination of both, but i was able to close that month! such a relief! thank you
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Error while closing the period

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