We have intersite POs that need to be closed. But we get the following error. The PO is a sales order->delivery-> and an invoice. But it still gives this error.
We have intersite POs that need to be closed. But we get the following error. The PO is a sales order->delivery-> and an invoice. But it still gives this error.
Hello,
This is a reported issue and there is a workaround. There is supposed to be a fix for this in a future release.
Error: ""XXXX: Processing not possible: Closing not authorized" when clicking Close order on an inter-company PO |
Products |
Sage Business Cloud Enterprise Management (formerly Sage X3) |
Description |
This happens when an inter-company sales delivery is created for full quantities, then the inter-company Preceipt is created for partial quantities and thereafter a Customer return is created and linked to the Sales delivery.
This results in the end user being unable to close the inter-company PO.
Resolution |
Waiting for a fix in a future release.
Workaround:
Note: this workaround is for future transactions.
Internal comments |
8006108569
Category |
Processing |
Entitlement |
Open |
ID:83950Last Modified Date:3-7-2018
Hello,
This is a reported issue and there is a workaround. There is supposed to be a fix for this in a future release.
Error: ""XXXX: Processing not possible: Closing not authorized" when clicking Close order on an inter-company PO |
Products |
Sage Business Cloud Enterprise Management (formerly Sage X3) |
Description |
This happens when an inter-company sales delivery is created for full quantities, then the inter-company Preceipt is created for partial quantities and thereafter a Customer return is created and linked to the Sales delivery.
This results in the end user being unable to close the inter-company PO.
Resolution |
Waiting for a fix in a future release.
Workaround:
Note: this workaround is for future transactions.
Internal comments |
8006108569
Category |
Processing |
Entitlement |
Open |
ID:83950Last Modified Date:3-7-2018
So the PO does not have a receipt. If we made a Purchase receipt would that allow us to close?
Yes, that method should work as a workaround until a full patch is released.
Also, If I created a receipt would that not make a an accounting obligation where the system would be expecting to pay for this?
Even if I create a receipt for the PO. I still get the error below. Its looping back to the sales order.
SO011730017 : Processing not possible: Closing not authorized
I would suggest you contacting support so they can take a deeper look into your system configuration.
*Community Hub is the new name for Sage City