Closing intersite PO

We have intersite POs that need to be closed. But we get the following error. The PO is a sales order->delivery-> and an invoice. But it still gives this error.

Parents
  • 0

    Hello, 

    This is a reported issue and there is a workaround. There is supposed to be a fix for this in a future release.

    Error: ""XXXX: Processing not possible: Closing not authorized" when clicking Close order on an inter-company PO

    Products
    Sage Business Cloud Enterprise Management (formerly Sage X3)

    Description

    This happens when an inter-company sales delivery is created for full quantities, then the inter-company Preceipt is created for partial quantities and thereafter a Customer return is created and linked to the Sales delivery. 
    This results in the end user being unable to close the inter-company PO. 

    Resolution

    Waiting for a fix in a future release.

    Workaround:

    1. Create purchase receipt for full quantities. Selecting the Delivery from the left list
    2. Create a purchase return for the missing quantity. Selecting the preceipt from the left list
    3. Create the Customer return selecting this purchase return from the left list "Supplier return selection"

    Note: this workaround is for future transactions.



    Internal comments

    8006108569 

    Category
    Processing

    Entitlement
    Open




    ID:83950 Last Modified Date:3-7-2018  

Reply
  • 0

    Hello, 

    This is a reported issue and there is a workaround. There is supposed to be a fix for this in a future release.

    Error: ""XXXX: Processing not possible: Closing not authorized" when clicking Close order on an inter-company PO

    Products
    Sage Business Cloud Enterprise Management (formerly Sage X3)

    Description

    This happens when an inter-company sales delivery is created for full quantities, then the inter-company Preceipt is created for partial quantities and thereafter a Customer return is created and linked to the Sales delivery. 
    This results in the end user being unable to close the inter-company PO. 

    Resolution

    Waiting for a fix in a future release.

    Workaround:

    1. Create purchase receipt for full quantities. Selecting the Delivery from the left list
    2. Create a purchase return for the missing quantity. Selecting the preceipt from the left list
    3. Create the Customer return selecting this purchase return from the left list "Supplier return selection"

    Note: this workaround is for future transactions.



    Internal comments

    8006108569 

    Category
    Processing

    Entitlement
    Open




    ID:83950 Last Modified Date:3-7-2018  

Children