Hi! A few questions...

Do you know what is the line of the automatical journal than is failing?

If you dont know that, can you send me the exactly error you have when you try to post?

Hi, you should enable sigma to see what is failing at the moment of creating of journal.

If you don't know how to enable sigma, read the following article mentioned below.

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=68616

We've had this issue on multiple occasions and have submitted multiple cases with Sage support with no definitive answer. A senior Sage PSG financial consultant has also seen this in our environment and another customer with no definitive cause or solution.

The thought is that this has something to do with the Sage Sales Tax (Avalara) integration and it not returning or correctly handling an error in the transmission to or from Avalara.

Are you by chance using the Sages Sales Tax (Avalara) integration in your environment?

Hello,

Are you using Invoice Elements and if so, what is defined for the Tax rule on the invoice element?

For us, we use multiple invoicing elements on the sales side with all elements using fixed rate except for sales tax for products which is set at the product record level (this would still be fixed rate).

Also, what version of 11 are you in? What product update is installed?

v11 p9

I found a similarly reported defect in V11 and it appears to be slated for a fix in V11 P17. This issue doesn't seem to be related to Avalara either. You will want to test the latest patch when it does get released to make sure it resolved your issues. 

Is there a KB # or hotfix # for this?

There is no KB, I found this on our internal X3 Dev platform. The fix is in development and will be in a patch. Support or PSG would be able to assist in a hotfix when this is actually released so you can test. 

Rafael Do you by chance have the internal Jira ticket where this is being worked on within Sage or some other internal tracking #? You can DM me if needed. Thanks!