Hi everyone,

we have a situation with a customer that as a discrepency between the BPs Credit level total and the accounting balance.

The crdit level total (from BPs -> Customer -> Management tab) shows a negative $7,413.54 amount

Calculation details shows this:

However, the accounting balance shows a positive balance of $159.53 CAD

We have gone through every possible out of the box steps like the Account balance resync and the BP balances resync in succession. The credit level gets corrected, but it always come back to that large amount present in the first two screen caps.

Any clues what could be causing this?