Hi Denise , Just as a suggestion have you tried to increase the logging level for soap-generic in administration >settings > global settings this should give you some more detailed information in the W Syracuse logs which may help.

This has been resolved. I looked at the entry transaction, and saw that it was set to use entry batches.  I also found in the Sage knowledge base that there was an issue and work-around reported for the RECMI payment entry type in V12 when using entry batches.  This told me something was a little off with that entry transaction type in V12.  Since the entry batches are not really necessary the way it is being used, I turned off the entry batches for this entry transaction, and the web service now works.

I did do that, but it didn't return an helpful information or errors.  I did resolve the issue though.  See my response to my own question for details.  Thank you for your input.