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Denise Hartman

Customer Returns

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Posted By

I have seen this question come up before, but I have not seen a resolution.  We have a need to build a customer returns API for accepting returns through a WMS system.  X3 has no import template for customer returns (SRH), and the web service does not work because it issues a pop-up for the stock details entry, and that cause the SOAP web service to fail.  Has anybody found a way to do customer returns via web services or import?

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    Hello Denise.

    We had the same problem few months ago and finally opted for a SOAP Web Service.
    It works well on our side (based on our constraints as well).

    If I remind well, the key was to publish DETSDHNUM and SDDLIN fields through the web service allowing the caller to provide the original shipment number and original shipment line. (We also had to publish additional fields for specific controls)

    Hope that helps.

    PS: Would be nice to have IMPORT working as well.

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  • 0
    SUGGESTED

    Hello Denise.

    We had the same problem few months ago and finally opted for a SOAP Web Service.
    It works well on our side (based on our constraints as well).

    If I remind well, the key was to publish DETSDHNUM and SDDLIN fields through the web service allowing the caller to provide the original shipment number and original shipment line. (We also had to publish additional fields for specific controls)

    Hope that helps.

    PS: Would be nice to have IMPORT working as well.

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