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Field error "Document name" when opening an attachment from a Sage X3 transaction

Posted By Braam Koekekemoer over 1 year ago

Good day

We attach a new attachment to a Sage X3 transaction.

When someone then open the attachment, the first time, can be downloaded and viewed. When the same attachment is opened for the second time the error displayed is that the document or directory is missing.

pnightingale over 1 year ago

Hi Braam,

What version and patch level are you on? Is the file still in the directory or was the TMP directory cleared? Typically, this error is seen when there is a special character in the file name or the file truly doesn't exist.

Pam
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Braam Koekekemoer over 1 year ago in reply to pnightingale

Pam

V12 P29.

When the file location is checked, the document attached is in the location, and no special characters in the name.

I suspect two possible reasons, that I was thinking about since I logged this ticket:

1. Syracuse was upgrade but the MongoDB not

2. All documents are backed up to OneDrive once saved in locations on servers.
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Sage X3

Field error "Document name" when opening an attachment from a Sage X3 transaction

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