Hello there,

I'm currently working on a project where I'm integrating the ticket and issue management functionality of Jira with a specific module in X3. My approach involves implementing a simple integration using the Jira API and the web services available in X3.

May I ask about the objective of the integration you are planning to carry out?

Also, to answer your question, I am not certain if Sage X3 supports all Jira Service Management, but its possible.

Hi Richard Ikeda

Client is expecting for native/turnkey integration between Sage X3 and Jira Service Management as they came from Microsoft ERP background.

The objective is to allow blue-collar technicians to only interface with Jira and not need to know Sage X3 functionalities and its data entry methods.

I have notified the client to reduce expectations of integration flexibility with the popular products in the market and it will be a full customized manual integration effort. I am currently still drilling the client to see if they can compromise with a specialized form rather than an automated keyword trigger.

The scenario is like this (paraphased by me):

```

In Jira, Alice file a support ticket.

Support ticket detail: Need a windscreen wiper. Need price quote direct to BMW. Send to Adam.

In Jira, Bob accept the support ticket.

Bob completed his task.

In Jira, Bob runs the Jira service.

In Sage X3, receive the Jira request and runs the service to honour the support ticket request.

In Jira, the service close the ticket once Sage X3 integration service is completed.

```

Hi Richard Ikeda

Client is expecting for native/turnkey integration between Sage X3 and Jira Service Management as they came from Microsoft ERP background.

The objective is to allow blue-collar technicians to only interface with Jira and not need to know Sage X3 functionalities and its data entry methods.

I have notified the client to reduce expectations of integration flexibility with the popular products in the market and it will be a full customized manual integration effort. I am currently still drilling the client to see if they can compromise with a specialized form rather than an automated keyword trigger.

The scenario is like this (paraphased by me):

```

In Jira, Alice file a support ticket.

Support ticket detail: Need a windscreen wiper. Need price quote direct to BMW. Send to Adam.

In Jira, Bob accept the support ticket.

Bob completed his task.

In Jira, Bob runs the Jira service.

In Sage X3, receive the Jira request and runs the service to honour the support ticket request.

In Jira, the service close the ticket once Sage X3 integration service is completed.

```

I understand that there will be some customization required both in Jira and Sage X3 to create automation, where for example, a call to X3 will be required in the automation flow from Jira.

A web services integration would facilitate this in your scenario. However, it will depend on the specific flow that will be followed within X3 and Jira.

It's a good challenge.

Hi, when you say "runs the service to honour the support ticket", what kind of record are you creating ?  An invoice or a work order ?

Hi Allison Tentis,

I am expecting:

Service for Work Order (if no stock).

Service for Sales Order.

Service for Sales Invoice.

Service for Stock change.

Service for Stock count.

Service for Sales Delivery.

Service to print report.

At this point, I probably have to make web service for most of the main functions in Sage X3.

To have this and still respect the object legislation behaviour, you need to master the old SOAP WebServices to connect to the business logic. Not standard at all.