Entry report missing some data

Question

Hello team 
 I have a challenge, when I run Entry inquiry (function CONSPCE) the report appears to have two issues: 
 
 does not balance (between debit & credit) 
 some transactions are missing that I believe is due to issue on first bullet 
 
 I picked one account and query it through Financial> Inquiry> Account (function CONSCPT) and find out some transactions appear here but no in report above. Someone assist on how I can resolve this, if its synchronization then which one would resolve my issue. 
 Thanks 
 Emmanuel

pnightingale · Answer

Hi Emmanuel, 
 The first place I always check with inquiries is the Criteria to make sure that I'm including all the transactions. Then I look at what is the difference between transactions that are missing and ones that are present? When is the last time this balanced? 
 This could be a complex issue. I hesitate to recommend a resync utility without diving in to the data. I would recommend contacting your Sage business partner or local support team to review the data with you. 
 Regards, 
 Pam

Sage X3

Entry report missing some data

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