Unable to stop a print job in Reports > Print Supervision (PSIMP)

SOLVED

Sage X3 v12p32

Per title.

No idea on cause but I have a print job here which cannot be killed from Reports > Print Supervision (PSIMP) and it is taking up 1/5 max concurrent print queue.

I have tried to turn off the print server but the print job is still back, with the print job entry coming from the runtime server.

Other than restarting the whole infrastructure, is there any way to remove it?

  • +1
    verified answer

    Hi CHUNHENG,

    I believe this issue has been fixed in 2023 R2 (12.0.34) PrintServer 2.29.0 - Jobs will be kept in the queue for 15 minutes in this new version. They disappear after this period of time.

    As an interim solution you can try to restart the Print server service