Hello there,

There is a pretty good knowledgebase article "Error: "Due Date being Paid", ID 16941. That article has a document discussing the error in great detail. Please let me know if you have any issues accessing the article. I can then send it to you.

To search the knowledgebase:

1. Go to https://support.na.sage.com/
2. In the top right corner, click on Log on
3. Select Log on for downloads and personalized content
   
4. Enter the email address and password that you have registered with Note: The assumption is that the account that you are registered with has Sage X3 as a registered product.
5. Click Log on Note: The top right corner will not say Welcome <Your name>
6. In the Search the knowledgebase box, type 16941 and press ENTER
7. You will see a result that you can click on

The resolution from this article is below. However there is an attached document in the knowledgebase that is too large for this post.

There may be erroneous amounts in the TMP* fields of the GACCDUDATE record  

• Perform an Accounting Cancellation on the payment then re-post the payment
• If this is for a credit memo rather than a payment, clear the tmp fields on both the invoice and the credit memo.
• If the issue persists, perform an Accounting Cancellation, delete the payment, re-enter then repost the payment
• Additional resolutions are available in the attached document

Additional information:

Check the auto journal PRINC,which is used when posting payments, Line 10.

1. Setup, Financials, Accounting interface, Automatic journals (GESGAU)
2. Select PRINCfrom left list.
3. Select Linesbutton.
4. Select Line number 10
5. Make sure the Debit-credit compensation is checked. In standard X3 this is checked.