Is Mongo running on the Syracuse server? (I know I encountered this when I tried to duplicate my VMs to build a second environment, but I don't remember off-hand what I did to resolve it.)

The issue could also be caused by an issue with the certificate. You can try recreating/resetting the certificate. Please review the procedure on knowledgebase article 53245, "How to generate or re-generate a certificate for Syracuse"

HI Steffen, I'm facing similar issue, can you plz send the link for - knowledgebase article 53245, "How to generate or re-generate a certificate for Syracuse", as you mentioned, I'm unable to find this article :(

Hi Saroj, send me a private message with your email and I will send you the link and/or the actual KB as attachment.

Hi. I do have the same problema. Could you please help? Cant find article 53245. Regards

Steffen, Can you forward me the article as it is no longer available on the Sage KB.

Hi Sam,

I was able to search for this KB once I logged on to the knowledgebase. In any case, the steps are below. Hope this helps.

Disclaimer

Backup Warning

Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage Business Partner, network administrator, or Sage Customer Support Analyst.

Database Warning

These steps require knowledge of database engines and application databases (DBs) used by your Sage product (including Microsoft/Transact SQL, Pervasive SQL, or MySQL, etc.). Customer Support is not responsible for assisting with these steps and cannot be responsible for errors resulting from changes to the database engine or DBs. Before making changes, backup all system and application DBs required for a full restore. Contact an authorized business partner or DB administrator for assistance.

Operating System Warning

This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions.

Resolution

To generate a new certificate perform the following steps:

1. Generate the initial cert framework
   1. Open a File Explorer and navigate to the Syracuse installation directory
   2. Navigate to the subfolder ..\syracuse\cert_tools
   3. Click on certgen.bat (this will open a command prompt)
   4. Fill out all necessary information for Country, State, City, Organization, Name, Days of validity (use 1000)
   5. Enter a passphrase and confirm the passphrase
2. Generate the new key
   1. Press 1 to start the new key generation
   2. Enter the server name of the syracuse server for both, Name of Server and Server name for TCP Connection
   3. Enter 1000 for days of validity
   4. Enter the passphrase created in step 5
   5. Confirm the passphrase by re-entering the passphrase created in step 5
   6. Enter 8124 for the Port of Syracuse server
   7. Hit RETURN when ready
   8. Ignore the java connection error and enter 10 to finish the generation
3. Copy the generated files to their respective directories.
   1. Open a File Explorer and navigate to the Syracuse installation directory
   2. Drill down to the ..\syracuse\certs subfolder and create a new subfolder with the server name. Do not close the Explorer window.
   3. Open a new File Explorer window and navigate to the Syracuse installation directory
      1. Navigate to the subfolder ..\syracuse\cert_tools\output and copy the .CACRT, Security Certificate and Key File
      2. Locate the File Explorer window from step C-2
      3. Paste the CACRT, Security Certificate and Key File into the subfolder created in step C-2
   4. Open a new File Explorer window and navigate to the Syracuse installation directory
      1. Navigate to the subfolder ..\syracuse\cert_tools\output and copy the .PEM File
      2. Paste the .PEM file into the ..\runtime\keys subfolder located in the Sage ERP X3 installation location
4. Complete certification authorization as service user.
   1. Log out of Windows and login as the sagert user
   2. Open a command prompt as Administrator
   3. Navigate to the Syracuse installation directory and into the ..\syracuse subfolder
   4. Enter Passphrase.cmd <your passphrase created in step A-5> and hit ENTER
      Note: If you get an Error: "No data for local nanny", the Syracuse service is not started and you need to run the init_host.cmd from syracuse subfolder in the Syracuse installation directory before rerunning the Passphrase.cmd