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Phil Kennedy

Any experience with Error 12019, requested operation failed on v6 web client

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A customer using the web client for version 6, in a warehouse environment, has users experiencing "Error 12019, requested operation failed" followed by the application hanging. This occurs intermittently and does not impact all computers at once.  Has anyone encountered this type of symptom and if so, what did you determine was the cause in your environment?

We feel we ruled out the anti-virus, data problems and known defects. Also they were using a WIFI connection so I had them use a solid, LAN connection and the error eventually occurred again on the computer.

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    Below I am going to summarize what I have learned about this error condition:

    • This is a Windows socket layer error support.microsoft.com/.../193625 -- search string 12019
    • If you run a Wire Shark trace or equivalent and this error shows up; it is confirmation of a network related problem. This means Sage X3 is simply encountering the network problem and presenting the error. The trace can be interpreted by a competent network engineer and may lead to the proper diagnosis.
    • The problem could be in the WIFI networking configuration \ hardware or it could be some other networking device is failing. If using WIFI for the client side connection; try using a LAN cable if feasible to isolate the WIFI connection from the equation.
    • You may try different browsers or browser version to see if the same error occurs.

*Community Hub is the new name for Sage City