Handling Overpayments / Unapplied Cash

Posted By christycpa over 7 years ago

Hello,

We are new to X3 and I cannot seem to find any documentation on how you handle customer overpayments.

I believe you'd add a second line to the check receipt (with the 1st line being the application to the invoice). Do you use attribute "Prepayment Receipt" ? That appears to make the correct journal entries and shows on the customer aging. I just don't want to start down the wrong path on this. Thanks in advance for the help!

0 Mahmoud UBA over 7 years ago

Hi,

I'm actually facing the same problem and currently researching way on how to do this.
can you please explain what have you done with the prepayment receipt approach and how you set it up?

Thanks in advance.

Mahmoud
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0 christycpa over 7 years ago in reply to Mahmoud UBA

There wasn't any set up for me. I added a second line to the check receipt and used Attribute PPRCP which is Customer Prepayment. The Type and Entry are then blank. The Amount and Allocated Amount for that line are equal to the overpayment amount. I still don't over confirmation this is the right way to do it, but it seems to work everywhere-- ledger, Aging report, applying it to future invoices.
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0 user1 over 7 years ago in reply to christycpa

The same way you would when posting a payment when there is no invoice. Don't select an entry, leave it open and then you can apply the payment afterwards using Customer allocations (IPTACPTCLI).
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Handling Overpayments / Unapplied Cash

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