Hi,

I would suggest contacting your local support team to get the license freed.

Regards,

Pam

Hi pnightingale ,

Is there a way to permanently resolve this issue other than when it happens temporary calls local support team to fix the incomplete license state in SQL Server?

Why is this error occurs? How can I prevent it to best of ability?

For a context, this SEI server is behind a reverse proxy handling all public communications for the company. Do I need to setup additional entry to the IIS config like Sage X3 which need to add a line about the external loadBalancer is true on all the Syracuse web server instances?

Hi pnightingale ,

Is there a way to permanently resolve this issue other than when it happens temporary calls local support team to fix the incomplete license state in SQL Server?

Why is this error occurs? How can I prevent it to best of ability?

For a context, this SEI server is behind a reverse proxy handling all public communications for the company. Do I need to setup additional entry to the IIS config like Sage X3 which need to add a line about the external loadBalancer is true on all the Syracuse web server instances?

Hi,

Open a ticket with your local support team. They can review your SEI logs with you to try to determine the root cause of the issue.

Regards,

Pam