General Trial Balance Error

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General Trial Balance total at 12/31/23 does not match the ending balance at 12/31/2023 of the detail for several of my cash accounts. (In all cases, the detail ending balance is correct.) I've checked the audit trail and don't see any behind-the-scenes activity that would account for this.

I see a similar problem was submitted yesterday and the reply was that there was a service disruption that has now been corrected, but my numbers are still off.

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    Hi Paula! I noticed the same - and the issue extends onto the Balance Sheet, as well. Five of my seven active client files are impacted.

    Last I'd heard, still not solved. I checked again just now and the problem persists.

    I was told by the support staff I chatted with yesterday afternoon that I'd get an email confirming resolution that the problem is solved but that has not happened yet. They did confirm that GL Detail ending #'s are accurate, so I am pushing forward using those data sets and building out FYE financial reports for my clients by hand.

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  • 0

    Hi Paula! I noticed the same - and the issue extends onto the Balance Sheet, as well. Five of my seven active client files are impacted.

    Last I'd heard, still not solved. I checked again just now and the problem persists.

    I was told by the support staff I chatted with yesterday afternoon that I'd get an email confirming resolution that the problem is solved but that has not happened yet. They did confirm that GL Detail ending #'s are accurate, so I am pushing forward using those data sets and building out FYE financial reports for my clients by hand.

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