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Benard Bii

Syc Error

Posted By

Dear All

Another error when running sync. We are unable to run sync from HO to Branch. It comes in when trying to download the data

[E] An unexpected error occurred during import. Error restoring database __0000-0001-000504-GRPXXX. Cannot open backup device 'E:\SYNC\XX-DS\temp\0000-0001-000504-GRPXXX\0000-0001-000504-GRPMFI.bak'. Operating system error 3(The system cannot find the path specified.)

Regards

Parents Reply Children
  • 0 in reply to Bennie Pienaar

    Good Morning Bennie

    No we were running well on version 7 and we upgraded to 11.05 its when the problems started.

    Regards

  • 0 in reply to Benard Bii

    Hi Benard

    Thanks for the above feedback.

    Please confirm the following:

    1. For the HO, what is the numerical value of the SQL Server instance? This can be seen in MS SQL Management Studio.

    For instance, mine is this. 

    2. For the branch where the download of the sync file is done, what is the numerical value of the SQL Server instance? 

    3. Please send me a screenshot of the Sync Monitor| Synchronization tab of the branch where the above download is running 

    4. Please send me a screenshot of the Sync Monitor | Communication tab of the branch where the above download is running 

*Community Hub is the new name for Sage City