Good day Mfundo,

That’s a good question, but I think this discussion is starting to get beyond the scope of the Sage City forums. There are many factors that could play a role in this scenario and while other Sage City members may still offer input, I would like to invite you to work with our Sage Support Team per the hyperlink below or consider getting in touch with your local Business Partner for personalized assistance and troubleshooting of your exact scenario. 

Web Form People 300 Payroll/HR Support