Sorry should read - I'm not really sure how to explain this without it sounding like I just didn't create the account. 

Good day Rachel Frauenstein

Please try to reset the defaults and settings and see if this will resolve the issue. You may use the article below to do so:

https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200128161758310&page=1&position=1&q=reset%20defaults

Should the error persists, then the masterfiles might need to be refreshed, please follow the steps below: 

In Edit | Customers | Accounts, page down through each record from the first record to the last. You will do so by going to Edit | Customers | Accounts. On the keyboard you will need to press and hold down the page down key until you receive a message that there is a missing description. You will enter the description then save the changes. You will then carry on paging down until there are no more errors.

 You will then follow the same procedure with the suppliers, general ledger and inventory items. 

Please verify or reply and let us know if the advice / suggestion provided was helpful.

Kind Regards.

So far so good! Thanks so much