Error Code 5 " Invalid procedure call or argument" : On Open-item Customers

Posted By Nathan Dasneves over 2 years ago

Hi There

We're experiencing an error code 5 "Invalid procedure call or argument" on Pastel V19.3.5

When selecting a customer code in the Cashbook or Journal processing screen, just as we are about to move to the next line the error is triggered.

Strangely enough this only happens on Open-item customer accounts , the error does not occur with balance forward accounts.

Troubleshooting attempts :

Created new test customer account as open-item customer, error still occurs
Utilized fixes utility, running the "Fix Open Item Flag"
Rebuilt accmasd.dat, accoi.dat files
Reset company defaults

Please advise on any possible solution to the query. Thank you in advance.

Regards

Nathan

0 Lolo over 2 years ago

Good day Nathan,

Please refer to the link below and override the abbreviations file.

https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200124104209704&page=1&position=3&q=runtime%20error%205

Once the above is complete, go back to the cashbook or Journal.

Please verify or reply and let us know if the advice/suggestion provided was helpful.

Kind Regards,
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0 Nathan Dasneves over 2 years ago in reply to Lolo

Hi Lolo

Thank you for the reply.

I have tried the suggested steps but have not managed to resolve the issue.

When processing a transaction in the cashbook or journal, and selecting any account other than an open-item account (Supplier or Customer ) it processes successfully.

The error is only triggered when trying to process an open-item account, at this stage the update button has not even been clicked. As soon as an open-item account is selected and one moves over to the next transaction line the error is triggered.

Regards

Nathan
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Error Code 5 " Invalid procedure call or argument" : On Open-item Customers

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