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Nathan Dasneves

Error Code 5 " Invalid procedure call or argument" : On Open-item Customers

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Hi There

We're experiencing an error code 5 "Invalid procedure call or argument" on Pastel V19.3.5 

When selecting a customer code in the Cashbook or Journal processing screen, just as we are about to move to the next line the error is triggered.

Strangely enough this only happens on Open-item customer accounts , the error does not occur with balance forward accounts.

Troubleshooting attempts : 

  • Created new test customer account as open-item customer, error still occurs
  • Utilized fixes utility, running the "Fix Open Item Flag"
  • Rebuilt accmasd.dat, accoi.dat files
  • Reset company defaults 

Please advise on any possible solution to the query. Thank you in advance.

Regards

Nathan

Parents Reply Children
  • 0 in reply to Lolo

    Hi Lolo

    Thank you for the reply.

    I have tried the suggested steps but have not managed to resolve the issue.

    When processing a transaction in the cashbook or journal, and selecting any account other than an open-item account (Supplier or Customer )  it processes successfully.

    The error is only triggered when trying to process an open-item account, at this stage the update button has not even been clicked. As soon as an open-item account is selected and one moves over to the next transaction line the error is triggered.

    Regards

    Nathan

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