Hi RayCol 

The error is caused by a problem on the printer.

Please follow the steps Here to resolve it.

Let me know if my answer was helpful by clicking on Verify answer.

Regards,

Mapule.

Thank you for the KB article. I created a new user with all the correct settings  for reprinting customer documents to use in testing.

Instead of following the article's suggestion to delete and reinstall the printers (which would cause havoc with the daily operating processes) I installed a new PDF printer to use in testing. The error still comes up after printing the first document in the selected range of document numbers.

This first document printed is fine.

Any further thoughts please

Thank you for the KB article. I created a new user with all the correct settings  for reprinting customer documents to use in testing.

Instead of following the article's suggestion to delete and reinstall the printers (which would cause havoc with the daily operating processes) I installed a new PDF printer to use in testing. The error still comes up after printing the first document in the selected range of document numbers.

This first document printed is fine.

Any further thoughts please

Hi Raycol,

Thank you for the feedback.

Please refer to the solution In This Post to see if it also works for you.

Regards,

Mapule.