x Want to participate? Join the group to interact
  • State Not Answered
  • Replies 4 replies
  • Subscribers 39 subscribers
  • Views 691 views
  • Users 0 members are here
Browse Forums
Announcements
138
topics
60
replies
General Discussion
3k
topics
8k
replies
FrancoisM

"Error Occurred"

Posted By

Sage Team, your blog is overrun with Error Occured messages. We've been struggling to process since Monday afternoon, and still there seems to be no fix for this error. I find it unbelievable that you are unable to rectify this within a reasonable time frame.

Businesses are unable to invoice etc which has an impact on any business, we need to sell etc and not being able to invoice clients has a negative impact on any business. I'm strongly considering moving my accounting function away from Sage when my registration expires. 

  • 0

    Hello Francois, 

    This past Sunday, Sage and our service provider upgraded the Sage Accounting infrastructure to improve performance and stability. Unfortunately, an unexpected issue emerged when the system was brought back online.

    Last night, Sage and its service providers performed critical maintenance. Unfortunately, it did not resolve the performance degradation currently being experienced.

    The teams have been working through the night and continue to investigate the root cause. We apologise for the inconvenience and will continue to keep you updated.

    Click here for further updates and information.

    To stay up to date on the status of Sage Business Cloud Accounting service, visit status.sage.com.

  • 0

    Hello, 

    We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business.

    To support you whilst we work to restore full service, you will be automatically redirected to the My Workspace dashboard when you log in to Sage Business Cloud Accounting. My Workspace is the central hub to manage your accounts and invoices and will enable you to continue working whilst we restore the performance and dashboard functionality in Sage Business Cloud Accounting.

    We are working around the clock with our service providers and vendors to restore the full functionality of the service, and thank you again for your patience.

    The Product Development Team

  • 0

    So, the start of a new week, and the same "Error Occurred" message still being displayed. I'm unable to invoice, quote, capture supplier invoices, I can't even view my stock qty's. 

    This has been carrying on for way too long, what upgrade did you attempt to perform that downgraded your cloud service this much?! It's ridiculous that a fix has not been made in a weeks time, especially if Sage is working around the clock to rectify this giving it the highest priority. 

    I moved from Xero to Sage, guess I'll be moving back to Xero then, it's like my Dad told me when I was young

  • 0 in reply to Shazi

    CAN WORK ON MY WORKSPACE BUT THE SYSETM IS SO SO SLOW!!!

*Community Hub is the new name for Sage City