Sage 20 Jan 2021 PATHETIC SERVICE actually NO SERVICE

We have our trust and our business dependent on SAGE

Now we can not function......

IS this South Africa and it's inefficiency  rearing its head our just plain incompetence???

Please update us regarding when we can expect 100% service .....and what refunds will we be receiving??

Parents
  • I suggest working on Sage either after 6pm or before 7am as that's when the system works best at the moment... if you want to wait it out. They are working on the issues. See https://status.sage.com/ for updates.

    Here's the latest update from Sage (12pm today):

    Following our update this morning, we have seen a dip in service quality which our team is addressing. Many customers are accessing the system successfully, although we are aware that others are experiencing issues.

    Some customers experienced delays when sending emails from within the system; this has now been resolved. Bank feeds are working, but customers with large bank feeds will experience issues. Our advice to customers with data heavy bank feeds is to delay accessing the bank feeds function while we address this as a priority issue. Other functionality including issuing invoices and running tax reports continue to work normally. We will continue to provide updates throughout today.

    We are Sage Business Cloud Accounting and Xero Accounting advisors. Trailblazer Systems www.trailblazersystems.co.za

  • in reply to TravisSinclair

    We are currently working from 18:00 to 23:00 and from 4:00 to 8:00, is Sage going to reimburse me for the overtime I have to pay my staff? 

    "a dip in service quality" Seriously? There is NO service, I can't even log in to get to the "workspace" page, nevermind deactivating bankfeeds, how should I do that if I can't log in? And don't tell me it's only me, I don't buy that.

Reply
  • in reply to TravisSinclair

    We are currently working from 18:00 to 23:00 and from 4:00 to 8:00, is Sage going to reimburse me for the overtime I have to pay my staff? 

    "a dip in service quality" Seriously? There is NO service, I can't even log in to get to the "workspace" page, nevermind deactivating bankfeeds, how should I do that if I can't log in? And don't tell me it's only me, I don't buy that.

Children