Hello Nardus, 

We are investigating the situation with our hosting provider to identify the root cause. Currently we cannot confirm an ETA.

We apologise for the inconvenience and will continue to keep you updated.

Click here for further updates and information.

To stay up to date on the status of Sage Business Cloud Accounting service, visit status.sage.com.

This is the same old story it does not answer the question of the refunds we will receive for the downtime and loss of income due to SAGE incompetency to have the system fully functional.

Hello, 

We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business.

To support you whilst we work to restore full service, you will be automatically redirected to the My Workspace dashboard when you log in to Sage Business Cloud Accounting. My Workspace is the central hub to manage your accounts and invoices and will enable you to continue working whilst we restore the performance and dashboard functionality in Sage Business Cloud Accounting.

We are working around the clock with our service providers and vendors to restore the full functionality of the service, and thank you again for your patience.

The Product Development Team

Not once have we been redirected to My Workspace - total rubbish / lies

So what's up today, surely cant take this long to fix a problem!!!

What would a refund help compared to all the hours of work lost, customer irritation with us, inability to invoice, to name but a few. 

well that might work but i wouldn't know as i can't even log in.  last status update is 6.56 this morning, is this what you call keeping us updated?

Hello Heidi,

Please explain to us how it can take more than a week to "investigate the situation" with your hosting provider? Surely your hosting provider takes your business seriously? Is Sage spending enough money on this issue?

Please give us an update.

Hello Mark,

If your default landing page has always been My Workspace, then you will not notice a difference. However, if your default landing page was the Dashboard, then you should be automatically redirected to My Workspace.

do something useful - tell everyone to deactivate bank feeds

Hi there Sage,

Any idea what the penalties on the late VAT returns will be? I am pretty sure someone will sue you guys. This is just not acceptable. Can't even transfer to Xero today as I can't access the existing data on Sage to transfer. 

Please just be honest with us and tell us what is going on.

Hi Rudy, we understand your frustration and are doing everything we can to restore the service. We are fully aware of the impact this is having on your business and apologise profusely.

We are in active discussions with SARS to understand how taxpayers might mitigate any impact of late filing where this was due to events beyond their reasonable control. I don't have any further information, but we will post updates as soon as we get them on Sage City.

We are unable to give you an exact timeframe for when the service will be operating at full capacity. Our teams are working around the clock to fix the issue.

Not much help if you can't even log in!

I suggest working on Sage either after 6pm or before 7am as that's when the system works best at the moment... if you want to wait it out. They are working on the issues. See https://status.sage.com/ for updates.

Here's the latest update from Sage (12pm today):

Following our update this morning, we have seen a dip in service quality which our team is addressing. Many customers are accessing the system successfully, although we are aware that others are experiencing issues.

Some customers experienced delays when sending emails from within the system; this has now been resolved. Bank feeds are working, but customers with large bank feeds will experience issues. Our advice to customers with data heavy bank feeds is to delay accessing the bank feeds function while we address this as a priority issue. Other functionality including issuing invoices and running tax reports continue to work normally. We will continue to provide updates throughout today.

We are Sage Business Cloud Accounting and Xero Accounting advisors. Trailblazer Systems www.trailblazersystems.co.za

We are currently working from 18:00 to 23:00 and from 4:00 to 8:00, is Sage going to reimburse me for the overtime I have to pay my staff? 

"a dip in service quality" Seriously? There is NO service, I can't even log in to get to the "workspace" page, nevermind deactivating bankfeeds, how should I do that if I can't log in? And don't tell me it's only me, I don't buy that.

Many clients are affected by the current outage (it's definitely not just you).