I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with Sage Online Accounting Support agent. The problem i am experiencing is when the Accounting Custom Layout Designer for Windows install/download gets to around 15%-20% it just stops and gives an error in a pop-up window saying "Application download did not succeed. Check your network connection, or contact your system administrator or network service provider.". This pop-up window then has 2 buttons, "Ok" or "Details". If I click the "ok" then it just cancels and closes the installer, if I click on the "details" button then it opens a notepad named "12VX29NW" with all the below in it:
"
PLATFORM VERSION INFO
Windows : 10.0.19041.0 (Win32NT)
Common Language Runtime : 4.0.30319.42000
System.Deployment.dll : 4.8.4270.0 built by: NET48REL1LAST_C
clr.dll : 4.8.4341.0 built by: NET48REL1LAST_C
dfdll.dll : 4.8.4270.0 built by: NET48REL1LAST_C
dfshim.dll : 10.0.19041.1 (WinBuild.160101.0800)
SOURCES
Deployment url : accounting.sageone.co.za/.../Softline.Pastel.Windows.ReportDesigner.application
Server : cloudflare
Deployment Provider url : accounting.sageone.co.za/.../Softline.Pastel.Windows.ReportDesigner.application
Application url : accounting.sageone.co.za/.../Softline.Pastel.Windows.ReportDesigner.exe.manifest
Server : cloudflare
IDENTITIES
Deployment Identity : Softline.Pastel.Windows.ReportDesigner.application, Version=1.8.0.0, Culture=neutral, PublicKeyToken=0000000000000000, processorArchitecture=msil
Application Identity : Softline.Pastel.Windows.ReportDesigner.exe, Version=1.8.0.0, Culture=neutral, PublicKeyToken=0000000000000000, processorArchitecture=msil, type=win32
APPLICATION SUMMARY
* Installable application.
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of accounting.sageone.co.za/.../Softline.Pastel.Windows.ReportDesigner.application resulted in exception. Following failure messages were detected:
+ Downloading accounting.sageone.co.za/.../Application Files/Softline.Pastel.Windows.ReportDesigner_1_8_0_0/HtmlSanitizer.dll.deploy did not succeed.
+ The remote server returned an error: (520) Origin Error.
COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.
WARNINGS
* The manifest for this application does not have a signature. Signature validation will be ignored.
* The manifest for this application does not have a signature. Signature validation will be ignored.
OPERATION PROGRESS STATUS
* [2021/06/06 14:38:09] : Activation of accounting.sageone.co.za/.../Softline.Pastel.Windows.ReportDesigner.application has started.
* [2021/06/06 14:38:09] : Processing of deployment manifest has successfully completed.
* [2021/06/06 14:38:09] : Installation of the application has started.
* [2021/06/06 14:38:10] : Processing of application manifest has successfully completed.
* [2021/06/06 14:38:12] : Found compatible runtime version 4.0.30319.
* [2021/06/06 14:38:12] : Request of trust and detection of platform is complete.
ERROR DETAILS
Following errors were detected during this operation.
* [2021/06/06 14:38:45] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
- Downloading accounting.sageone.co.za/.../Application Files/Softline.Pastel.Windows.ReportDesigner_1_8_0_0/HtmlSanitizer.dll.deploy did not succeed.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate)
at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
--- Inner Exception ---
System.Net.WebException
- The remote server returned an error: (520) Origin Error.
- Source: System
- Stack trace:
at System.Net.HttpWebRequest.GetResponse()
at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
"
I have tried multiple different secure network connections and I don't have a system administrator so I'm not sure how to fix this.
Below i have included the screenshots of the errors and have attached the error notepad/file as well.
PLATFORM VERSION INFO Windows : 10.0.19041.0 (Win32NT) Common Language Runtime : 4.0.30319.42000 System.Deployment.dll : 4.8.4270.0 built by: NET48REL1LAST_C clr.dll : 4.8.4341.0 built by: NET48REL1LAST_C dfdll.dll : 4.8.4270.0 built by: NET48REL1LAST_C dfshim.dll : 10.0.19041.1 (WinBuild.160101.0800) SOURCES Deployment url : https://accounting.sageone.co.za/Installs/ReportDesigner/Softline.Pastel.Windows.ReportDesigner.application Server : cloudflare Deployment Provider url : https://accounting.sageone.co.za/Installs/ReportDesigner/Softline.Pastel.Windows.ReportDesigner.application Application url : https://accounting.sageone.co.za/Installs/ReportDesigner/Application%20Files/Softline.Pastel.Windows.ReportDesigner_1_8_0_0/Softline.Pastel.Windows.ReportDesigner.exe.manifest Server : cloudflare IDENTITIES Deployment Identity : Softline.Pastel.Windows.ReportDesigner.application, Version=1.8.0.0, Culture=neutral, PublicKeyToken=0000000000000000, processorArchitecture=msil Application Identity : Softline.Pastel.Windows.ReportDesigner.exe, Version=1.8.0.0, Culture=neutral, PublicKeyToken=0000000000000000, processorArchitecture=msil, type=win32 APPLICATION SUMMARY * Installable application. ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of https://accounting.sageone.co.za/Installs/ReportDesigner/Softline.Pastel.Windows.ReportDesigner.application resulted in exception. Following failure messages were detected: + Downloading https://accounting.sageone.co.za/Installs/ReportDesigner/Application Files/Softline.Pastel.Windows.ReportDesigner_1_8_0_0/HtmlSanitizer.dll.deploy did not succeed. + The remote server returned an error: (520) Origin Error. COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected. WARNINGS * The manifest for this application does not have a signature. Signature validation will be ignored. * The manifest for this application does not have a signature. Signature validation will be ignored. OPERATION PROGRESS STATUS * [2021/06/06 14:38:09] : Activation of https://accounting.sageone.co.za/Installs/ReportDesigner/Softline.Pastel.Windows.ReportDesigner.application has started. * [2021/06/06 14:38:09] : Processing of deployment manifest has successfully completed. * [2021/06/06 14:38:09] : Installation of the application has started. * [2021/06/06 14:38:10] : Processing of application manifest has successfully completed. * [2021/06/06 14:38:12] : Found compatible runtime version 4.0.30319. * [2021/06/06 14:38:12] : Request of trust and detection of platform is complete. ERROR DETAILS Following errors were detected during this operation. * [2021/06/06 14:38:45] System.Deployment.Application.DeploymentDownloadException (Unknown subtype) - Downloading https://accounting.sageone.co.za/Installs/ReportDesigner/Application Files/Softline.Pastel.Windows.ReportDesigner_1_8_0_0/HtmlSanitizer.dll.deploy did not succeed. - Source: System.Deployment - Stack trace: at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next) at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles() at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate) at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options) at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp) at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc) at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl, Uri& deploymentUri) at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivationWithRetry(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl) at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state) --- Inner Exception --- System.Net.WebException - The remote server returned an error: (520) Origin Error. - Source: System - Stack trace: at System.Net.HttpWebRequest.GetResponse() at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next) COMPONENT STORE TRANSACTION DETAILS No transaction information is available.