Cannot verify my banking credentials

Posted By MelanieA over 2 years ago

When I try to update/verify my banking credentials (for Standard Bank) I keep getting this error message. I have been since the day the bank stopped refreshing.

I've just about had it with Sage and it's endless problems. I might as well purchase another product.

0 Nokuthula M over 2 years ago

Good day Melanie,

Please click on our Knowledge Base link to get more information on resolving the error Sorry, we are unable to process your request.

https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=201113135811727

Regards,
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0 MelanieA over 2 years ago in reply to Nokuthula M

This error has still been resolved. I have applied the fix, to no avail. My bank is still not pulling through and I still cannot verify my banking credentials.
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0 Nokuthula M over 2 years ago in reply to MelanieA

Good morning Melanie,

This needs to be escalated to the Banking Cloud investigation team.

Please provide the investigation team with the following

1. The bank name
2. Type of account
3. Email address
4. The last 4 digits of the bank account

[email protected]

Regards,
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Cannot verify my banking credentials

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