Good Day Rosalind,

Please try the following to resolve this: Deactivate the feed then reactivate it again.

To Deactivate Bank feeds, navigate to - Banking> Transactions> Manage bank feeds.
Beneath the Bank account name is an option 'Deactivate'.

To re-activate the feeds, Navigate to - Banking> Transactions> Manage bank feeds.
Select Sage bank feeds> Next /continue
Select your banking institute, enter the Online banking login details and click on next/continue

Our development team is actively working on a fix to prevent bank transaction duplication. At the moment our workaround is to delete the duplicate transactions though this does not warrant that this will not occur again.

The alternative solution would be to deactivate the feed until this has been resolved and import CSV or OFX files of the bank statement.

Regards

P.S. Please could you kindly verify and let us know that this solution worked. You can do this by marking this reply as a Verified answer so that the rest of the Community can benefit from this.

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