Hi Nicholette,

The message is received when:

• Not all the tick boxes to include the employee is ticked. We always recommend to included the employees for Infoslips and Mobility/Self Service:

• It is also a possibility that payslips were not printed on the data (e.g. where backups were restored after printing payslips) You can print the EMP501 Validation report to determine if there are differences in the Saved and Printed values of the specific employee(s) you are trying to print the payslips.

Please let us know if this resolves your enquiry.

Hi Francois,

We did not print the prior month payslips. How can we fix this, as we have the same error now if we want to print and upload payslips onto self service.

I tried to included all the tick boxes. We also did not restore backups. I printed the EMP501 validation report for the prior month,  we have values in the Saved but nothing in the Printed values. How can I fix this issue? 

Hi Ristine,

The system only saves payslip when printed in the history, and in this case, they were not printed.

The solution is unfortunately not an easy one, as we require to access multiple backups to run the payslips to create history files and to transfer the payslip files to the live system. How many periods' payslips are missing? 

Just December month. So only one month.