Good day,
After recent notification from SAGE the TERS report has been amended. I have re-run the reports, however we still can't seem to upload onto the TERS website.
Can anyone please assist.
Regards
Vanessa
Good day,
After recent notification from SAGE the TERS report has been amended. I have re-run the reports, however we still can't seem to upload onto the TERS website.
Can anyone please assist.
Regards
Vanessa
ClaireD not that i am in any way glad you are battling, but so glad i am not going completely mad and alone in this....
Hi Claire. As I just communicated to Vanessa on email. Unless the format of the file is incorrect, our resources are very limited in terms of what happens AFTER the file has been uploaded on the online portal. I would suggest you contact the DoEL as they are the only ones that can check on their side what the reason could be for the message. I hope you have the matter resolved soon. Sorry we are not able to provide more guidance.
I am also having the same issue. I tried phoning but I assume they don't work over the weekend.
Hi there, It is frustrating I know, but the best advice I have is to type out your staff manually (use the TERS report as your guide). We did this, successfully submitted and paid out within a few days.
All the best!
Good day Mandini. Unless there is an issue with the actual layout of the CSV file, it should import successfully. You are more than welcome to provide me with your email address, I will email you and you can send me a copy of your file to review. If we do not see any issues with the layout of the file, you will need to reach out to the DoEL for assistance.
Morning Shani, I would appreciate it if you could just have a look and see if you find any mistakes. Email me at admin(at)mandini.kzn.school.za.
Thank you.
Good day. I have sent you a blank email. You can just send the file to that address please.
Hi Shani,
Please can you assist me as well.
I have followed the steps like on the website and Im getting the same error.
Good day SalomeLR, I have sent you a blank email.
Good day Mandini Academy. As confirmed via email we could not find any fault with the file. The DoEL will need to confirm what the issue is.
Good day Salome. As confirmed on email, your file layout is incorrect as it contains additional characters that should not be there. As you are using Sage Pastel Payroll, you need to please reach out to them to assist you further. You can post on their Sage City Forum https://www.sagecity.com/za/sage-pastel-payroll-south-africa/
*Community Hub is the new name for Sage City