I am having the exact same problem, I get the successfully uploaded message and when I login again it says employer not yet captured.

I am also having the same issue. I tried phoning but I assume they don't work over the weekend.

Hi there, It is frustrating I know, but the best advice I have is to type out your staff manually (use the TERS report as your guide). We did this, successfully submitted and paid out within a few days. 

All the best!

Good day Mandini. Unless there is an issue with the actual layout of the CSV file, it should import successfully. You are more than welcome to provide me with your email address, I will email you and you can send me a copy of your file to review. If we do not see any issues with the layout of the file, you will need to reach out to the DoEL for assistance.

Good day Mandini. Unless there is an issue with the actual layout of the CSV file, it should import successfully. You are more than welcome to provide me with your email address, I will email you and you can send me a copy of your file to review. If we do not see any issues with the layout of the file, you will need to reach out to the DoEL for assistance.

Morning Shani, I would appreciate it if you could just have a look and see if you find any mistakes. Email me at admin(at)mandini.kzn.school.za.

Thank you.

Good day. I have sent you a blank email. You can just send the file to that address please.

Hi Shani,

Please can you assist me as well.

I have followed the steps like on the website and Im getting the same error.

[email protected]

Good day SalomeLR, I have sent you a blank email.

Good day Mandini Academy. As confirmed via email we could not find any fault with the file. The DoEL will need to confirm what the issue is.

Thank you

Good day Salome. As confirmed on email, your file layout is incorrect as it contains additional characters that should not be there. As you are using Sage Pastel Payroll, you need to please reach out to them to assist you further. You can post on their Sage City Forum https://www.sagecity.com/za/sage-pastel-payroll-south-africa/

Thank you