Good day, I struggle with the ETI on E@syFile. Does anYone else came across the same problem.
ETI figures are not pulling through to the EMP501 on ETI details page, PAYE Payable are 0.00, which is incorrect.
Good day, I struggle with the ETI on E@syFile. Does anYone else came across the same problem.
ETI figures are not pulling through to the EMP501 on ETI details page, PAYE Payable are 0.00, which is incorrect.
HI Charlotte, Yes I had the issue - it seems to be a problem with the old/new form population of data and the system in some instances are not able to read the data properly. All you need to do is just amend any of the month's ETI utilised values on the ETI recon sheet down by R0.01 and it then pulls through.
Hi Shani, many thanks for your reply. I have tried your suggestion, however it still does not work. PAYE Payable on the ETI EMP501 page is greyed out
Hi Charlotte - please send me an email and we can pick up this conversation there. [email protected]
Hello Shani
Hope you well
Just following up on this query, as I noticed other Sage city members are experiencing a similar issue. If you can provide us feedback this will help other users
Thanks
Avril
Hello Shani
Hope you well
Just following up on this query, as I noticed other Sage city members are experiencing a similar issue. If you can provide us feedback this will help other users
Thanks
Avril
Morning Avril - hope you are well. The solution is to access the ETI recon section on the EMP501 declaration on e@syFile and then go to the ETI utilised column. Choose one with cents and change the cents down with R0.01. I know in some instances you might need to do a few months before it works. Once you do this it pulls the ETI value to the main declaration. Hope this helps!
Thank you for your response Shani.
*Community Hub is the new name for Sage City